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FREE STANDARD DELIVERY
HK $300+, CHINA $1500+, WORLDWIDE $2000+
3pcs -20% / 4pcs -30% -FINAL SALE ITEMS
5% OFF FULL PRICED ITEMS
DIFFERENT SHIPMENT OPTIONS
FROM FASTEST TO CHEAPEST
-20% FOR 3 / -30% FOR 4 - FINAL SALE ITEMS
WE WILL SHIP ANY IN-STOCK ITEM OUT WITHIN 48 HOURS AND TRY TO MAKE ALL DELIVERIES WITHIN 3-7 WORKING DAYS. HOWEVER, WE CANNOT PROMISE THIS FOR EVERY CUSTOMER.

A TRACKING CODE WILL BE PROVIDED BY OUR SHIPPING SUPPLIERS ON MONITORING THE DELIVERY STATUS.

FOR OVERSEAS ORDERS, WE WILL CHARGE ADDITIONAL FOR INTERNATIONAL SHIPPING.
ESTIMATE DELIVERY TIMES TAKE 10-20 DAYS.

FREE DELIVERY SERVICE (STANDARD DELIVERY MAY WITHOUT TRACKING) WILL BE OFFERED WHEN SPENDING OVER REQUIRED AMOUNT VARIES BY LOCATIONS

WE CANNOT ANTICIPATE TAXES APPLIED BY OVERSEAS CUSTOM HOUSES, WHICH WILL HAVE TO BE BARED BY CUSTOMER ADDITIONALLY IF THERE IS ANY.


PRODUCT RETURNS

OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE.

TO BE ELIGIBLE FOR RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. WE DO NOT ACCEPT PRODUCT RETURN THAT ARE INTIMATE OR SANITARY GOODS, HAZARDOUS MATERIALS, OR FLAMMABLE LIQUIDS OR GASES.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.
PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.

THERE ARE CERTAIN SITUATIONS WHERE REFUNDS ARE NOT GRANTED: (IF APPLICABLE)
ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR.
ANY ITEM THAT IS RETURNED MORE THAN 30 DAYS AFTER DELIVERY

REFUNDS (IF APPLICABLE)
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.
IF YOU ARE APPROVED,THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

LATE OR MISSING REFUNDS (IF APPLICABLE)
IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.
NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT INFO@POPCORNHKG.COM

SALE ITEMS (IF APPLICABLE)
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.

EXCHANGES (IF APPLICABLE)
WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT CS@POPCORNHKG.COM AND SEND YOUR ITEM TO:
UNITS 3-6, 15/F., WESTLEY SQUARE,
NO.
48 HOI YUEN ROAD, KWUN TONG,
KOWLOON, HONG KONG

 


RETURN SHIPPING
TO RETURN YOUR PRODUCT, YOU SHOULD MAIL YOUR PRODUCT TO:
UNITS 3-6, 15/F., WESTLEY SQUARE,
NO.
48 HOI YUEN ROAD, KWUN TONG,
KOWLOON, HONG KONG


YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM.SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY.

YOU SHOULD CONSIDER USING A TRACEABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE.WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.
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