Shipping - Popcorn Store

你們的商品是從哪裏寄出? WHERE ARE YOUR ITEMS SHIPPED FROM?

商品均從我們香港的倉庫寄出。由於我們有多個倉庫,您有機會收到多於一個的包裹。

Our items are shipped from our warehouse in Hong Kong.



 

訂單可發送到哪些目的地或地區? WHAT DESTINATIONS OR REGIONS DO YOU SHIP TO?


國際運輸

我們目前使用 DHLSF EXPRESSUPSDPEXARAMEX 處理國際訂單。運費將按浮動費率收費。


INTERNATIONAL DELIVERY

We currently use DHL, SF International, UPS, DPEX, ARAMEX forinternational orders. The shipments will be charged on float rate.




訂單何時發貨? WHEN WILL THE ORDER SHIP?


2019新冠狀病毒(COVID-19)疫情期間送貨安排

2019新型冠狀病毒(COVID-19)疫情影響,導致航空運輸供應減少與邊境封閉的情況發生,令運送貨品時間出現延遲問題。我們將盡最大的努力遵守履行運送時間,感謝您的諒解和支持。

下單後,訂單將於三至五個工作天內處理(不包括週末及公眾假期)。

 

我們會透過多個倉庫處理訂單,您有機會收到多於一個的包裹。

 

優惠活動期間的發貨時間或會延長。我們會盡快發貨,並透過電郵告知。

 

COVID-19 UPDATE

We are doing our best to adhere to ourfulfillment times however, your delivery may require more time to be delivereddue to closed borders and limited air freight availability as a result of theCoronavirus (COVID-19) pandemic. Thank you for your understanding.

 

Please allow 3-5 business days for your order to be processed (thisexcludes weekends and HONG KONG public holidays).

 

Weprocess orders through multiple warehouses, you may receive more than one package.


Please allow extra time for orders to beprocessed during promotional periods. We'll send your tracking information assoon as your order has been shipped.




運費多少錢? WHAT ARE YOUR SHIPPING COSTS?

香港運輸

運費總額取決於訂單重量及體積,您可以在結帳頁面查看物流方案及運費。

購物滿$800元可享本地免運費優惠。


國際運輸

運費總額取決於目的地及物流方案,您可以在結帳頁面查看物流方案及運費。


HONG KONG DELIVERY

Shipping fee depends on the weight and volume of the item. Youcan check the shipping plan and shipping fee on the checkout page.

Free local shipping on orders over $800.

 

INTERNATIONAL DELIVERY

Our shipping costs differ depending on where the order is shippingto and shipping method. You can check out our delivery options on the checkoutpage.



 

我的訂單已經發貨,但我需要更改地址,該怎麼辦? MY ORDER HAS ALREADYBEEN SHIPPED BUT I NEED TO UPDATE THE ADDRESS. WHAT SHOULD I DO?

如果您需要更改地址,請盡快與我們聯繫。請注意,快遞公司可能會收取地址更改費用。

Please contact us as soon as possible if you need to change youraddress. Keep in mind that a rerouting fee may be charged by the courier tochange your address.



 

我的訂單已經發貨,但我不想要了,該怎麼辦? MY ORDER HAS ALREADY BEENSHIPPED BUT I NO LONGER WANT IT. WHAT SHOULD I DO?

如果您不想要訂單,而訂單又符合退貨資格的話,歡迎您退給我們。

如果您拒收訂單,所有相關的稅項及退貨運費將從退款金額中扣除。

SUPREME商品、折扣商品及已使用優惠碼的商品是不設退款。


If you no longer want your order and your order is eligible forreturn, you're welcome to return your item to us.

If you refuse your shipment upon delivery, all associatedduty/tax fees and return costs will be deducted from your refund amount.

SUPREME products, Sale products, promotion products (discountcode applied) are non-refundable.