SHIPPING  

Orders are processed Monday to Friday between 9am and 5pm. Under normal situation, orders should be shipped out within 2 to 4 working days after an order is placed.


SHIPPING FEES  

Shipping fees are calculated at checkout. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. You can also choose between standard and express delivery accordingly. 



FREE SHIPPING 


We offer free shipping for orders below the required purchase amount


Hong Kong  HK$ 500.00
Macao HK$ 500.00
Mainland China HK$ 2,500.00
Taiwan HK$ 1,500.00
Asia (HongKong, Macau, Mainland China,Taiwan, Japan, Philippines, Kuwait not included) HK$ 2,500.00
Japan HK$ 3,000.00
Philippines HK$ 3,000.00
Kuwait HK$ 3,000.00
Europe HK$ 3,000.00
Africa HK$ 3,000.00
America HK$ 3,000.00
Oceania HK$ 3,000.00

SHIPPING TIME 



Hong Kong
2 to 4 business days
Macau 3 to 5  business days
Mainland China4 to 7 business days
Rest of the world – Standard delivery7 to 21 business days
Rest of the world – Express delivery3 to 14 business days

ORDER TRACKING  


Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. We cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.


Once your order is dispatched, you will receive an email containing the tracking code. Please allow some time for the courier to update the delivery status (in case you see an empty tracking)


CUSTOM DUTY AND TAXES  


Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. 

Please note - we cannot undervalue orders, or mark them as a gift.